You may be able to cancel the pending payment via your PayPal account. If you paid for your order via a PayPal eCheck, the payment will be “pending” until settlement. You will receive a courtesy email update for any cancelled orders.Ĭharged for an order, but payment showing as “pending” If you start your order but do not finish payment, the order status is automatically changed to “Cancelled“ or “Abandoned”. When you place an order via our store, you have 48 hours to complete payment. If you are unsure why your order is failing, please submit a support ticket and we can investigate this for you. You can find this information on your statement within your payment account. The billing information must match what is on file with your bank. There are many reasons why an order may fail, but common reasons include insufficient funds, trying to use an expired card or the ZIP / Postal code not matching what the bank has on file. When an order fails, the reason will often be displayed against the failed order. Reclaiming a pledgewill only ever return the base value paid for the pledge itself as tax payments are not counted as part of the pledge price. CIG does not see any of the tax dollars and such payments will not be added in to the value of the pledges themselves. This amount will not be factored in to any pledge store prices until the information is entered during checkout.Ĭommon taxes will be sales tax in certain parts of the US, VAT for EU, UK, and Norway residents, along with GST for Australian residents. ![]() Per government regulation, taxes will be levied on digital transactions based on your billing address associated with your payment method. You will also receive a courtesy email notifying you of the change.
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